Questions About Coach Hire
Booking a Coach
How to book one of our coaches
Terms & conditions
Internet-based coach hire agents
We don’t provide vehicles for internet-based coach hire agents. To receive the standard of service that you expect, we strongly advise you to book direct with a specific coach company like Farnham Coaches. We own and operate our own vehicles, employ our staff directly and work from a recognised and well-resourced depot, so you know exactly who you are dealing with.
Coach departure locations
Prices, Payment & Cancellation
- On day of hire: 100% charge
- Less than 3 days notice: 50% charge
- Less than 10 days notice: 25% charge
- More 10 days notice: 10% charge
In addition, all unavoidable third party charges including, but not limited to, ferry costs, hotel bookings, event admission, driver accommodation and meal costs incurred by us and not adequately covered by the above charges will be payable, irrespective of the notice of cancellation that you give.
In the Coach
For a business to operate coaches they must, as a minimum, possess an Operator’s Licence granted by a regional Traffic Commissioner. Having an Operator’s Licence indicates financial security, proper maintenance and professional management amongst many other requirements.
All coaches operating in the UK should meet this minimum standard (though you would be well advised to check that this is the case and that the Traffic Commissioner has not taken action against the licence holder). In addition to this, Farnham Coaches makes significant investment in brand new vehicles as well as vehicle telematics to ensure that the highest standards of driving and passenger safety are maintained at all times.
Our drivers have a huge depth of experience and knowledge gained over many years in the coach industry and other walks of life. They are all highly trained, fully conversant with drivers’ hours legislation and are required to obtain a clean Disclosure and Barring Service (DBS) check from either Surrey or Hampshire County Councils so that they are considered suitable to work with children and vulnerable adults.
We are also members of the BUSK Safeguarding Passengers Scheme, which ensures that we are fully compliant with additional safety requirements which we consider to be an essential requirement for the carriage of children.
If you would like clarification or further information on our approach to ensuring your safety please don’t hesitate to contact us.
Transport of children in car seats is acceptable where three point seatbelts are provided but we don’t provide extendable seatbelts and require an adult to sit immediately adjacent to every child carried in this way. All children must occupy their own seat.
Unfortunately, none of our coaches are equipped with wheelchair access. However, we are more than happy to convey passengers needing the use of a wheelchair provided that they can get onto the coach unaided and their wheelchair is not too heavy for our driver to stow in the underfloor lockers.
However, we can cater for a single wheelchair user in our 34 seat easy access bus, which also has 3-point seat belts fitted to all seats.
Please contact us to discuss your passengers’ requirements before confirming your booking with us and we will do everything we can to help.
Eating, drinking & smoking
We regret that we are unable to carry luggage that our driver is unable to manually lift into the underfloor luggage lockers. Please note that hand luggage can only be legally carried if it fits under the seat in front or can be stored in the overhead locker. It cannot be placed in the aisle of the coach or on passenger seats.
Use of the courier seat
The courier seat located at the front of the coach is reserved for Farnham Coaches employees and official Blue Badge tour guides only.
Airport group travel
Gas or oxygen transportation
The Legal Stuff
For your peace of mind and to comply with our obligations we have comprehensive insurance cover in respect of all our coaches up to £10million and Employers/Public Liability insurance up to £20million.
London Low Emission Zones
Our modern fleet of vehicles complies with all requirements of the London Low Emission Zones (LEZ and ULEZ). We pride ourselves on doing our bit for the environment by using clean and well-maintained engines. We regularly invest in our fleet such that 9 of our coaches already have the very cleanest (Euro 6) diesel engines and meet the stringent requirements of the Ultra Low Emission Zone (ULEZ) introduced in 2019. We are therefore confident that we are able to satisfy any coach travel requirement in London and all other locations in an environmentally responsible way.